Refund policy
We want you to be pleased with your purchase from Pappas Market. Please review the following guidelines before requesting a return.
Eligible returns
Eligible non-food physical products may be returned within 14 days after delivery.
Items must be returned in the same condition in which they were received, with any original packaging, accessories, and documentation. A receipt or other proof of purchase is required.
Vintage, previously owned, one-of-a-kind, and art objects must be returned in their original purchased condition. High-value returns must be shipped with tracking and insurance.
Non-returnable products
The following products cannot be returned:
- Bakery products
- Food and consumable products, including olive oil, honey, teas, and herbs
- Digital products after delivery or download
- Gift cards
- Personalized or custom-made products
- Products identified as final sale
This does not affect assistance available for damaged, defective, or incorrect products.
Damaged or incorrect orders
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at gp@gregorypappas.com with your order number and photographs of the product and packaging.
We will review the issue and arrange an appropriate replacement, refund, or other resolution.
Broken or damaged ornaments
If an ornament arrives broken or damaged, please contact gp@gregorypappas.com within 48 hours of delivery when possible.
Include your order number and photographs of the damaged ornament, the interior and exterior packaging, and the shipping label. Please retain the ornament and all packaging until we respond. For safety, broken glass does not need to be returned unless specifically requested.
When inventory permits, Pappas Market will arrange a replacement promptly. If the ornament is unavailable, we will issue a refund to the original payment method.
Pappas Market will file and manage any applicable claim with the shipping carrier. The recipient must provide the requested documentation and cooperate with any carrier inspection. Please do not file a separate carrier claim unless we ask you to do so.
Starting a return
Contact gp@gregorypappas.com before sending a return. Returns sent without prior approval may not be accepted.
Approved returns should be sent to:
Pappas Market
227 Chickasaw Avenue
Pittsburgh, PA 15237
United States
Customers are responsible for return shipping costs unless the product was damaged, defective, or sent incorrectly. Original shipping charges are not refundable unless the return results from our error.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.
Preorders
Preorders may be canceled for a full refund at any time before shipment. After a preorder has shipped, the standard return terms above apply.
Nothing in this policy limits any consumer rights provided by applicable law.